Shipping policy
Last Updated: October 2, 2026
This Shipping Policy explains how Daddy Sports Inc. d/b/a Benchmark Golf (“Benchmark Golf,” “we,” or “us”) ships orders placed on https://benchmarkgolf.com/ (the “Website”). It covers physical products such as Golf At Home, replacement pads, and the Benchmark Tripod.
The shipping options, prices, and estimated delivery times for your address are shown at checkout before you pay. Delivery times are estimates and are not guaranteed.
Processing Time
Orders usually ship within 24 hours on business days.
Some orders may be pre-orders, which take longer to ship. If your order hasn’t shipped when you expected, contact us and we’ll confirm its status.
United States
Standard shipping is free to addresses in the contiguous United States. Once your order ships, standard deliveries there typically arrive within 3–5 business days.
Orders to Alaska, Hawaii, and other U.S. addresses outside the contiguous states may have a shipping charge and can take longer to arrive. Any charge is shown at checkout.
Faster shipping, where offered, is shown at checkout with its price and estimated delivery time. It can’t be added after you’ve placed your order.
Canada
We offer free shipping to Canada. Prices for Canadian orders are shown in Canadian dollars (CAD). If a shipping charge applies to your order or address, it’s shown at checkout before you pay.
International Orders
We also ship to other countries, and prices may be shown converted to your local currency. Standard international delivery typically takes about 8–10 business days after your order ships, depending on your location and customs processing. Any shipping charge is shown at checkout.
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These charges are your responsibility unless they were collected at checkout.
Tracking Your Order
When your order ships, we’ll email you a shipping confirmation with your tracking number. If you don’t see it, check your spam or junk folder, or contact us and we’ll help you find your shipment details.
Changes to Your Order
Apart from the shipping address (see below), we can’t change an order once it’s been placed. If you need something different, contact us as soon as possible to cancel the order, then place a new one.
Need to update your shipping address? Contact us right away. We can update it as long as your order hasn’t shipped yet.
Lost or Missing Packages
- Tracking says “lost in transit”: contact us as soon as possible with your order number and the email address used for the order.
- Tracking says “Delivered,” but you didn’t receive it: contact us with your order number and tracking details.
We’ll investigate with the carrier and let you know the next steps.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives. If an item is damaged or defective, or you received the wrong item, contact us right away at help@benchmarkgolf.com with your order number (and photos of the issue, if you can). Returns and refunds are covered by our Refund Policy.
Coaching Membership
Benchmark Unlimited, our coaching membership, is provided in the Benchmark Golf app, so nothing ships for it. Its billing, cancellation, and refund terms are in our Cancellation Policy.
Contact Us
Questions about shipping? Email help@benchmarkgolf.com or call +1 (844) 531-1638. Please include your order number.
